Customer Care

Terms
All orders must be paid at time of shipping unless prequalified for terms through our factor company. We accept all major credit cards, company checks, and wire transfers. If a check is returned there will be $29 dollar return fee applied to the order and we reserve the right to no longer accept your company check. We do extend credit through factoring with DSA Factors, to pre-qualified customers. Please download and print a credit application below and fax it to 305-883-4460.
Shipping
We ship using UPS and R&L Freight Carriers. Customers may provide us with their shipping account and we will ship at no additional charge. Freight is caped at 20% on all orders over 1000 and 15% on orders over $2000.
 
Availability
We will ship partial orders unless notified otherwise in advance. Backorders will be shipped upon availability unless cancelled prior. Average ship time for in stock items is 5-7 days and will notify you for longer lead times.
 
Returns
All returns must be pre-approved & an RMA number issued for proper credit. Any unauthorized or returns beyond 30 days will incur a restocking fee of 25% plus any shipping charges incurred will be deducted from your credit. Every item is inspected prior to shipping to you; however we will honor exchanges, within the return policy outlined above and at our discretion.
 
Backorders
Out of stock items will be backordered and shipped as soon as available unless we receive a request to cancel.
 
Damages
Damages or shortages must be reported to us within 7 days of delivery. Damaged items will be recalled and replaced as soon as possible. Replacements will only be given for items properly packaged for a safe return to us.
 
Pricing
Due to international trade conditions prices are subject to change without notice. Price changes will not affect confirmed orders.
 
We reserve the right to change prices, terms and conditions without a prior notice.